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Recent FAQs

Why is ENGAGE having connection issues?

ENGAGE requires at least 1MB of internet upload and download to function. 

 

Check that the ENGAGE program has permission to get past your firewall. 

 

Check that the following ports are accessible. 

  1. 5055     UDP Client to Master Server (UDP) 

  2. 5056      UDP Client to Game Server (UDP) 

  3. 5058      UDP Client to Nameserver (UDP) 

 

Ensure that the web address www.app.engagevr.io  is also whitelisted on your firewall. 

I am having trouble logging into ENGAGE with verification.

When you registered with ENGAGE, a verification email was sent to your email address. You must verify your account within 72 hours. However, sometimes the verification email goes into your spam. Check your inbox of the email you signed up with, for an email from bot@engagevr.io. You should find a verification email in there. 

 

If there is no verification email, then you may have put the wrong email address into your registration. If that is the case, register with your correct email address. 

 

If you cannot solve the problem using this method, you can contact us by email at support@engagevr.io and we will respond within 48 hours.  

My audio is cutting out when I am playing recordings or content

There are several issues which might be causing this problem. Try the following solutions.  

 

Solution 1 - Ensure only 1 set of headphones connected 

If you are using a VR headset with the built-in headphones (Such as the Oculus Rift) and you also have another extra set of headphones plugged in, then Windows can sometimes become confused about which one to play audio through. Try removing the extra headphones or updating your windows audio settings. 

 

Solution 2 - Ensure your audio drivers are up to date 

Your audio drivers or device may be unstable, causing this issue. ENGAGE requires the Windows audio system (FMOD) to import sound files at runtime.  If there is instability in the audio drivers you are currently using, this will cause the import function to be unstable as well and you may experience audio issues with pre-recorded content. Try updating the drivers for your headphones. 

 

Solution 3 - Swap USB port 

If using USB headphones, change the USB port they are plugged into. 

 

Solution 4 - Try changing headphones 

Try changing the headphones you are using they might be physically broken or the drivers might be corrupted.